• Sales Service Specialist

    Job Locations US-CA-Yuba City
    Posted Date 1 week ago(4/16/2018 3:53 PM)
    Job ID
    2018-1140
    # of Openings
    1
    Category
    Marketing
  • Overview

    Responsible for the day-to-day order fulfillment process for all assigned retail customer accounts

    Communicates with company sales representatives, brokers and customers on the status of assigned accounts

    Conducts daily maintenance and performs improvements on assigned accounts

    Performs as a back-up on other markets covered by fellow customer service representative team members

    Responsibilities

    Sales Support

    Coordinates production, shipping, and transportation schedules (when necessary)

    Maintains accounts to facilitate improved relationships with buyers and brokers

    Formulates and implements solutions for problems identified

    Traces and expedites emergency customer orders as necessary

    Monitors daily reports for order control and on-time delivery

    Reconciles all orders to SAP and confirms warehouse receipts

    Coordinates, processes, and reconciles product returns

    Participates in special projects assigned by the Customer Service Manager

     

    Communication

    Communicates any and all delays in shipping to customer, broker, and field sales representatives; responds to all inquiries and requests in a timely manner

    Communicates effectively with other team members

    Communicates identified systemic, account-related problems to manager along with possible solutions

     

    Interpersonal

    Works well with all internal and external customers, team members

    Exercises tact and discretion in all contacts

    Maintains confidentiality of privileged information

    Qualifications

    Experience in a sales or service capacity where successful interface with the public was a requirement

    Literacy in Microsoft Office applications such as Word, Excel, Internet

    Excellent communication skills – both written and verbal

    Detail attentiveness, demonstrated problem-solving skills

    High school degree or equivalent; prefer advanced education

    Prefer manufacturing, logistics, and/or food processing experience

    Prefer SAP software exposure

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